User Guide Functional Overview Requirements Architecture System Installation NetEye Additional Components Installation Setup The neteye Command Director NetEye Self Monitoring Tornado Business Service Monitoring IT Operation Analytics - Telemetry Geo Maps NagVis Audit Log Shutdown Manager Reporting ntopng Visual Monitoring with Alyvix Elastic Stack IT Operations (Command Orchestrator) Asset Management Service Level Management Cyber Threat Intelligence - SATAYO NetEye.Cloud Strategy Monitoring SOC System Administrator SOC Attacker Centric NetEye Update & Upgrade Backup and Restore How To NetEye Extension Packs Troubleshooting Security Policy Glossary
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Monitoring with NetEye.Cloud Monitoring Environment Business Service Monitoring VMD
NetEye.Cloud Strategy Monitoring SOC System Administrator SOC Attacker Centric Introduction to NetEye Monitoring Business Service Monitoring IT Operation Analytics Visualization Network Visibility Log Management & Security Orchestrated Datacenter Shutdown Application Performance Monitoring User Experience Service Management Service Level Management & Reporting Requirements for a Node Cluster Requirements and Best Practices NetEye Satellite Requirements TCP and UDP Ports Requirements Additional Software Installation Introduction Single Node Cluster NetEye Master Master-Satellite Architecture Underlying Operating System Acquiring NetEye ISO Image Installing ISO Image Single Nodes and Satellites Cluster Nodes Configuration of Tenants Satellite Nodes Only Nodes behind a Proxy Additional NetEye Components Single Node Cluster Node Satellites Nodes only Verify if a module is running correctly Accessing the New Module Cluster Satellite Security Backup and Restore Identity and Access Management External Identity Providers Configure federated LDAP/AD Emergency Reset of Keycloak Configuration Advanced Configuration Roles Single Page Application in NetEye Module Permissions and Single Sign On Within NetEye Importing User Federation Groups inside another Group Importing OIDC IdP Groups inside another Group Resources Tuning Advanced Topics Basic Concepts & Usage Advanced Topics Monitoring Environment Templates Monitored Objects Import Monitored Objects Data Fields Deployment Icinga 2 Agents Configuration Baskets Dashboard Monitoring Status Icinga2 Features VMD Permissions Notifications Jobs API Configuring Icinga Monitoring Retention Policy NetEye Self Monitoring Concepts Collecting Events Add a Filter Node WHERE Conditions Iterating over Event fields Retrieving Payload of an Event Extract Variables Create a Rule Tornado Actions Test your Configuration Export and Import Configuration Example Under the hood Development Retry Strategy Configuration Thread Pool Configuration API Reference Configure a new Business Process Create your first Business Process Node Importing Processes Operators The ITOA Module Configuring User Permissions Telegraf Metrics in NetEye Telegraf Configuration Telegraf on Monitored Hosts Visualizing Dashboards Customizing Performance Graph The NetEye Geo Map Visualizer Map Viewer Configuring Geo Maps NagVis Audit Log Overview Shutdown Manager user Shutdown Manager GUI Shutdown Commands Advanced Topics Overview User Role Management Cube Use Cases ntopng and NetEye Integration Permissions Retention Advanced Topics Overview User Roles Nodes RDP Client Building Tools Editor: Interface Overview Editor: Script Building Editor: Managing Scripts Designer: Interface Overview Designer: Interface Options Designer: Component Tree Selector: Interface Overview Test Case Management Dashboard Use Cases Overview Architecture Authorization Kibana Elasticsearch Cluster Elasticsearch Configuration Replicas on a Single Node Elasticsearch Performance tuning Overview Enabling El Proxy Sending custom logs to El Proxy Configuration files Commands Elasticsearch Templates and Retentions El Proxy DLQ Blockchain Verification Handling Blockchain Corruptions El Proxy Metrics El Proxy Security El Proxy REST Endpoints Agents Logstash Elastic APM Elastic RUM Elastic XDR Log Manager - Deprecated Overview Authorization in the Command Orchestrator Module Configuring CLI Commands Executing Commands Overview Permissions Installation Single Tenancy Multitenancy Communication through a Satellite Asset collection methods Display asset information in monitoring host page Overview Customers Availability Event Adjustment Outages Resource Advanced Topics Introduction Getting Started SATAYO Items Settings Managed Service Mitre Attack Coverage Changelog NetEye.Cloud as a SaaS solution Monitoring with NetEye.Cloud Monitoring Environment Business Service Monitoring VMD SOC System Administrator (AdS) Access to NetEye and Elastic Elastic Dashboards Elastic Discover Elastic Alerts Elastic Rules Introduction to SOC Attacker Centric Service Description NetEye SIEM Before you start Update Procedure Single Node Upgrade from 4.45 to 4.46 Cluster Upgrade from 4.45 to 4.46 Satellite Upgrade from 4.45 to 4.46 DPO machine Upgrade from 4.45 to 4.46 Create a mirror of the RPM repository Sprint Releases Feature Troubleshooting Backup and Restore Tornado Networking Service Management - Incident Response IT Operation Analytics - Telemetry Identity Provider (IdP) Configuration NetEye Cluster on Microsoft Azure Introduction to NEP Getting Started with NEPs Online Resources Obtaining NEP Insights Available Packages Advanced Topics Upgrade to NetEye 4.31 Setup Configure swappiness Restarting Stopped Services Enable stack traces in web UI How to access standard logs Director does not deploy when services assigned to a host have the same name How to enable/disable debug logging Activate Debug Logging for Tornado Modules/Services do not start Sync Rule fails when trying to recreate Icinga object How to disable InfluxDB query logging Managing an Elasticsearch Cluster with a Full Disk Some logs are not indexed in Elasticsearch Elasticsearch is not functioning properly Reporting: Error when opening a report Debugging Logstash file input filter Bugfix Policy Reporting Vulnerabilities Glossary

Business Service Monitoring

Business Service Monitoring is available as part of the NetEye’s cloud-based monitoring solution, giving your organization a business-oriented view of IT infrastructure and its impact on services.

Business Service Monitoring links technical monitoring data directly to business outcomes, allowing you to track the health and performance of your critical processes in real time. It allows you to drill down from high-level services such as email or ERP to progressively lower-level services such as database servers and routers. This can help you to prioritize which devices should be repaired first in the event of an emergency, as well as explore recovery strategies with hypothetical incidents.

With Business Service Monitoring in the NetEye.Cloud, you are able to:

  • Visualize parts of your IT infrastructure in a clear hierarchical view;

  • Understand the business impact of individual services;

  • Assess potential impact scenarios, such as:

    • What happens if a specific server is powered down?

    • Would critical services be affected?

    • Which applications would be impacted?

  • View process-based dashboards that provide a business-level perspective;

  • Receive notifications triggered at the process or sub-process level;

  • Gain a quick, top-level overview of thousands of components on a single screen;

This fully-managed service ensures you benefit from powerful monitoring insights while the operations team takes care of all configuration and updates.

In the NetEye.Cloud, Business Service Monitoring is delivered as an empty container service. Unlike the on-premises installation, you will not need to create or configure business processes themselves. Instead:

  • The information and details about required business processes are to be provided during onboarding.

  • Operations team sets up and configures those processes for you.

  • Once live, you can track and monitor your business services through dashboards, reports, and notifications.

  • If you need to introduce new processes or adjust existing ones, you may request changes.

Business Process Logic

A Business Process is a high-level logical service that groups together multiple monitored objects (and, in some cases, smaller business processes) that are interrelated through logical operations. In the cloud service, these monitored objects are Icinga objects, that stay inside the monitoring perimeter defined during the onboarding phase.

The overall state of a business process is determined by applying the status of each monitored object to the process’s logical expression. By treating a business process itself as a monitored object, it becomes possible to calculate its availability, design more complex monitoring logic, and build Grafana dashboards that visualize service health in a business-oriented way.

Business Process View

With the Business Service Monitoring you can access a quick top-level view for thousands of components on a single screen.

By default all nodes are ordered alphabetically while viewing them in the UI. Though, it is also possible to order nodes entirely manually upon request.

The hierarchy of a derivative Business Processes structure is expressed with the help of the breadcrumbs. A breadcrumb component always gives you a quick indication of your current location.

../../_images/breadcrumbs.png

Fig. 210 The Business Process nodes distribution.

The left-most section shows the title of the current Business Process Configuration. The remaining sections show the path to the current Business Process Node currently being shown.

Hovering the Breadcrumb with your mouse shows you that all of it sections are highlighted, as they are links pointing to either the root level when clicking on the Configuration Node itself or to the corresponding Business Process Node. All but the last section, showing your current position in the tree. Even if not being highlighted, it is still a link an can be clicked in case you need so.

Actions below the Breadcrumb

  • Choose a renderer: The first link allows to toggle the used Renderer. Currently a Tree and a Tile renderer are available.

  • Move to Full Screen Mode: Every view can be shown in Full Screen Mode. Full screen means that left and upper menu together with some other details are hidden. Your Business Process will be able to use all of the available space.

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